WorkflowPatchSupport reply approval proof.
A redacted or synthetic proof that turns customer emails into draft replies, review rows, source evidence, and hard errors. Every customer-facing reply stays in an approval queue; refund, dispute, missing-source, duplicate, and malformed rows do not send.
Draft Reply Queue CSV
Review Queue CSV
Source Ledger CSV
Error Log CSV
Sample Support Emails CSV
Knowledge Base CSV
Runbook
Source Script
Input
Seven mock customer emails, four approved answer records, and one prior send-history row.
Output
Routine rows become draft replies with source evidence and approval required.
Failure Path
Refunds, missing knowledge, duplicate sends, missing email, and duplicate source IDs stay visible.
| Topic | Decision | Reason | Next Queue | |
|---|---|---|---|---|
| em-3001 | pricing | Draft queued | Matched an approved pricing answer. | draft-reply-queue |
| em-3003 | refund | Human review | Refund and dispute language requires staff review. | review-queue |
| em-3004 | support | Hard error | Customer email is missing. | error-log |