Synthetic proof · MSP ticket, monitoring, and onboarding rows

Managed IT review proof.

A first paid slice for MSPs and IT teams: sanitized ticket, monitoring, onboarding, or assessment rows become an internal review ledger and approval-required summary drafts. Security-sensitive rows, unknown clients, duplicates, low-confidence summaries, and malformed records stop before any live PSA, helpdesk, Microsoft tenant, endpoint, or client-facing action.

Ticket Review Ledger CSV Summary Draft Queue CSV Blocked Escalation Queue CSV Error Log CSV Ticket Events CSV Client Map CSV Review Policy CSV Runbook Source Script

8synthetic ticket and service events

2review-ledger rows accepted

2client-summary drafts held internal

6blocked or hard-error rows

Sanitized Source Rows

Rows start from approved ticket, chat, onboarding, monitoring, assessment, or service exports.

Review Ledger

Clean rows route to TAM, account-manager, engineer, or service-lead review with evidence.

Drafts Need Approval

Client-facing summary candidates stay as drafts until a person approves the output.

Sensitive Rows Stop

Security-sensitive and unknown-client rows are blocked before summary or destination writes.

Production boundary: no live ConnectWise, Autotask, HaloPSA, Zendesk, Jira, Microsoft 365, endpoint, backup, client, password, security, billing, or production writes. No security, legal, compliance, insurance, or client-facing advice.

Ticket	Client	Decision	Reason	Next Queue
tkt-4101	Northwind Dental	Internal review	Known active client, sanitized onboarding issue, confidence above threshold.	TAM Review
tkt-4102	Harbor Legal	Security hold	Endpoint alert includes security-sensitive artifact evidence.	security_review
tkt-4103	Unknown Client	Blocked lookup	Client cannot be deterministically matched before routing.	client_lookup_review
tkt-4108	Atlas Manufacturing	Hard error	Source row is missing the ticket summary needed for review.	error-log